Tugas 4 (complaint letter)

Fortune Goods
317 Orchard Road
Indonesia

23 May 2011

Attn: Mr Leyo
Sales Manager
Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong



Dear Sara:
One of my employees, Collin Powers, attended your June 6 class in St. Louis and was very disappointed with the quality of the course. Specifically, the content did not match the course outline in your advertisements. Although the agenda listed three topics having to do with conflict resolution, less than half an hour was spent addressing those issues. Additionally, the instructor’s knowledge was inadequate to deal with the technical questions from the class.
I spoke to the instructor briefly at the end of the class, and he agreed the questions and customer situations brought up in class were beyond his experience.
In light of the expectations raised by your course announcement, I think we are entitled to a refund of our $350 registration fee. A copy of that registration form is attached.
Should you need to discuss the class situation with me or Mr. Powers in more detail, you may reach us at 123-4567.
I would like a draft a letter to inform our exporters regarding shortage of goods in last shipment which we received yesterday.


Sincerely,

by Leyo


Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong


Fortune Goods
317 Orchard Road
Indonesia

26 May 2011
Hi Leyo,
If the shortage is urgent, I would advice calling them first.
Below is a sample you can use.
We would like to bring to your attention the fact that we have received 50 units of Exploding Golf Balls from you yesterday. However, we have ordered 60 units.
This has resulted in significant delay in our production of the Super Golf Ball Destroyer.
Please send the remaining ASAP. We will expect to receive the remaining 10 units by 12th of March from your company.
Thank you for processing this request immediately.
Regards,

Sarah

Herbhirowo Samiaji
10207530
4EA12